Payment Policy
Welcome to Wanna Wear. This Payment Policy explains how we handle payments, billing information, pricing, promotions, order confirmations, and related payment processes on our online store.
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept secure payment methods displayed at checkout. These may include major credit and debit cards, digital wallets, and other payment options supported by Shopify and our payment providers.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Other payment options displayed at checkout
Available payment methods may vary depending on your location, device, payment provider availability, and checkout settings.
All transactions are processed in the currency displayed at checkout. For Australia-facing customers, prices are generally displayed and processed in Australian dollars (AUD), unless another currency is clearly shown at checkout.
Billing Information
Accuracy & Responsibility
By making a purchase, you agree to provide accurate, complete, and up-to-date billing, shipping, payment, and contact details.
This includes your:
- Email address
- Billing address
- Shipping address
- Phone number, where required
- Payment information
Providing accurate information helps ensure smooth order processing, payment approval, delivery updates, and customer support.
We are not responsible for delays, failed deliveries, payment issues, or order processing problems caused by incorrect or incomplete information provided by the customer.
Pricing & Promotions
Pricing Policy
Product prices are shown on our website and confirmed at checkout before payment is completed.
Unless otherwise stated, prices for Australia-facing customers are displayed in AUD.
Prices may change without prior notice. We reserve the right to update pricing, adjust promotions, discontinue products, or change product availability at any time.
The price charged for an order will be the price displayed and confirmed at checkout at the time the order is placed.
Promo Codes
Discount codes and promotional offers must be applied at checkout before payment is completed.
Promo codes cannot be applied retroactively after an order has been placed.
Multiple promotions, discounts, or codes cannot be combined unless clearly stated.
We reserve the right to cancel, modify, or refuse any promotion, discount, or code where we reasonably believe there has been misuse, technical error, fraud, or a breach of the promotion terms.
Order Confirmation & Invoicing
Order Confirmation
Once your order is placed successfully, you will receive an order confirmation email summarising your purchase.
This may include:
- The items purchased
- The order number
- The selected shipping method
- Your billing and shipping details
- The order total
This confirmation email serves as your official purchase receipt.
Invoice
A detailed invoice or order summary may be included in your order confirmation email, shipping confirmation email, customer account, or package where applicable.
It may outline:
- Itemised charges
- Any discounts applied
- Applicable shipping fees, if any
- Taxes or other charges shown at checkout, where applicable
Payment Processing
Authorisation
By submitting your payment details at checkout, you authorise Wanna Wear and our payment providers to charge the full order amount to your selected payment method.
All transactions may be subject to security checks, fraud screening, payment verification, and authorisation by the payment provider or issuing bank.
Your order may not be accepted or processed until payment has been successfully authorised and received.
Payment Failure
If your payment is declined or cannot be processed:
- You may be notified during checkout or by email.
- Your order may not be completed or may remain on hold until payment is successfully processed.
- You may be asked to use an alternative payment method.
We are not responsible for delays caused by declined payments, payment provider checks, bank authorisation issues, or incorrect billing details.
Fraud Prevention & Order Verification
To protect our customers and our business, orders may be reviewed for fraud prevention and security purposes.
We reserve the right to request additional information, verify payment details, cancel suspicious orders, or refuse transactions where we reasonably believe there may be fraud, unauthorised payment use, policy abuse, or unlawful activity.
If an order is cancelled for security or verification reasons, we will attempt to notify you using the contact details provided at checkout.
Disputes & Chargebacks
If There’s an Issue
If you experience a problem with your order, such as an incorrect item, damaged item, missing delivery, billing issue, or payment discrepancy, please contact us directly before raising a dispute or chargeback.
Our team is committed to reviewing issues promptly and fairly.
You can contact us at:
Email: support@wannaclothes.com
Phone: +1 307 289 3448
Chargebacks
All chargebacks and payment disputes are carefully reviewed.
If a chargeback is found to be incorrect, fraudulent, or unjustified, we reserve the right to provide order records, tracking information, delivery confirmation, customer communications, and other relevant evidence to the payment provider.
Where permitted by law, the customer may be responsible for the original order amount and any reasonable costs associated with resolving a fraudulent or unjustified payment dispute.
Refunds
Approved refunds are processed back to the original payment method used at checkout.
Once a refund has been approved and processed by us, it may take additional time for your bank, card provider, or payment provider to post the funds to your account.
Refund eligibility, return conditions, and refund timing are explained in our Return & Refund Policy.
Australian Consumer Law
Nothing in this Payment Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws.
If a product fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.
Contact Us
Need help? We’re just an email or call away:
Store name: Wanna Wear
Company name: KT Commerce LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@wannaclothes.com
Phone: +1 307 289 3448
Customer Service Hours (AEST/AEDT)
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact page.
