We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wannaclothes.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wannaclothes.com.
We accept eligible change of mind returns within 30 days of delivery, provided the item meets the return conditions above.
Customers are responsible for the cost of return shipping for change of mind returns. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or not received by our return warehouse.
Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.
This policy does not exclude or limit any rights you may have under the Australian Consumer Law.
If an item has a major problem, is defective, damaged, not as described, or does not meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law. Depending on the issue, this may include a repair, replacement, refund, or other remedy required by law.
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include your order number and clear photos of the issue when contacting us. This helps us review the matter quickly and provide the best solution.
If the item is confirmed to be defective, damaged, or incorrect, we will provide further instructions and may offer a replacement, refund, or other suitable solution in accordance with applicable law.
Certain types of items cannot be returned, such as custom products, personalised items, gift cards, and items marked as final sale, unless required by applicable law.
For hygiene reasons, we also cannot accept returns for items that have been worn, washed, altered, damaged after delivery, marked with makeup, deodorant, perfume, or other stains, or returned without tags or original packaging.
Please get in touch if you have questions or concerns about your specific item.
Sale items and gift cards are not eligible for change of mind returns, unless required by applicable law.
If a sale item is defective, damaged, incorrect, or does not meet applicable consumer guarantees, please contact us so we can assess the issue and provide a suitable solution.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
If you need help choosing a different size or style, please contact us at support@wannaclothes.com and our customer support team will be happy to assist.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wannaclothes.com.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
For approved returns, we will provide the correct return instructions and return warehouse details. Please do not send returns to any address without first contacting us and receiving return instructions.
We recommend using a tracked shipping service when returning an item. We are not responsible for returns lost in transit.
Store name: Wanna Wear
Company name: KT Commerce LLC
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: +1 307 289 3448
Email: support@wannaclothes.com
Monday to Friday | 09:00 – 17:00 (AEST/AEDT)
Saturday & Sunday | 10:00 – 14:00 (AEST/AEDT)
We aim to respond to your enquiries within 24 hours.
